City of Waxahachie, TX

Located in North Texas, the City of Waxahachie serves a population of approximately 50,000 residents. Since 2017, the city has partnered with NewEdge Services to implement Trimble Cityworks® AMS across multiple departments, including Water, Sewer, Treatment Plants, Streets, Drainage, and Parks.
Today, with more than 90 active users, Waxahachie has transitioned from paper-based workflows to a fully digital, GIS-integrated asset management system that supports smarter infrastructure planning, real-time operations, and proactive public service.

Prior to implementing Trimble Cityworks and expanding GIS, Waxahachie’s Water Utilities and Public Works teams relied heavily on paper-based work orders and handwritten asset maps. Field crews manually filled out printed work orders, which were later entered into a computer system by office staff. GIS data was kept in physical books, often difficult for new employees to interpret or update.
This led to frequent loss of information, inefficiencies, and limited visibility into the city’s infrastructure condition and performance, hindering maintenance planning and delaying critical repairs.

The City of Waxahachie began modernizing operations in 2016 by digitizing water, sewer, drainage, and streets assets—integrating historical as-built drawings and master plans into Esri ArcGIS. Field crews gained mobile access to real-time infrastructure data, dramatically improving accuracy and field reporting. The city later partnered with NewEdge Services to implement Trimble Cityworks AMS and enhance asset management workflows.

In 2017, NewEdge implemented Trimble Cityworks for the Water Utilities and Public Works departments. Each had their own workflows and processes for documenting work. Both departments were replacing an antiquated system called Cassworks. NewEdge assisted the departments with evaluation of processes into a new system, configuration of the Cityworks software and import of the historical Cassworks data into the Trimble Cityworks database.

NewEdge has assisted the city with additional implementations and projects such as Water and Wastewater Treatment Plants, Parks and Recreation, Storeroom implementation for warehouse management and setting up the Cityworks module Operational Insights for asset management.

As technology evolved, Waxahachie upgraded to Cityworks 23 and Respond, taking advantage of the latest Esri ArcGIS Enterprise compatibility and enabling field staff to work entirely in mobile environments.

GIS also played a critical role in reshaping Waxahachie’s long-term infrastructure planning.
Using insights from Operational Insights, the city was able to identify aging infrastructure particularly cast-iron, asbestos concrete, and galvanized water pipes, that had exceeded their expected service life. This data allowed the city to prioritize repairs based on actual condition and criticality, rather than age alone, helping to stretch limited budget dollars and address the most pressing needs first.

Today, Waxahachie’s Capital Improvement Plan (CIP) leverages:

• Comprehensive GIS and Trimble Cityworks asset data
• Predictive analytics on asset condition and likelihood of failure
• Phased project development based on high-priority needs

This data-first approach ensures Waxahachie continues making smart, sustainable infrastructure investments.

Waxahachie continues to build on its modernization success by working with NewEdge to develop custom reports using Cityworks 23’s Active Reports system. These reports will provide enhanced insights and improve project tracking across city departments.
Additionally, the city is designing and managing future capital projects through GIS-driven workflows powered by Cityworks Premium, ensuring GIS remains central to decision-making.

Through a strong partnership with NewEdge Services and a commitment to innovation, the City of Waxahachie has modernized its public works operations from outdated, paper-based systems to a real-time, GIS-powered infrastructure management platform.
With predictive maintenance tools, live dashboards, and smart capital planning, Waxahachie is delivering better service to its residents while protecting critical infrastructure for future generations.