GIS Case Study: City of Irving, Texas

Cityworks Desktop to Cityworks Server AMS Migration
In November of 2012, NewEdge staff worked with the City to migrate them from Cityworks Desktop, Version 4.4, to Cityworks Server AMS. This was a very difficult migration as over half of the City staff utilizes Cityworks to submit Service Requests to various departments ,and the City has approximately 200 users who enter Service Requests and Work Orders as their daily functions – both in the office and in the field. Activities included upgrading both the software and Oracle Database from 4.4 to 2012.1, training the 200 users on the new AMS interface, configuring over 50 field computers with Cityworks Anywhere, and configuring a new internal Service Request website for users to enter requests to Custodial and General Services Departments.

Work Orders
In 2013, NewEdge worked with the Streets and the Traffic Departments to implement work orders for both departments. Currently, both departments track service requests and issues from citizens but do not use the software to track labor, materials, or equipment for the work performed on those requests. The staff from both departments attended the initial AMS training, but NewEdge staff conducted a second round of training that will focus more on the creation of work orders in the system. Streets and Traffic went live in late 2013.

September of 2016, the City of Irving joined the NewEdge hosted environment. NewEdge currently maintains the City’s Cityworks application and performs GIS replication to push and pull GIS changes from the cloud to the city and vice versa. The City is entering year 7 of hosting and has a contract to support users of the system should they have Cityworks related questions.