Municipalities often face challenges in managing disparate systems for service requests, utility billing, and permit payments. The lack of integration between these systems results in inefficiencies, delays, and potential errors in data synchronization. NewEdge Services identified this challenge and aimed to develop a comprehensive solution to bridge the gap between Cityworks and Utility Billing systems, ensuring smooth data flow and automated processes.

NewEdge Services developed a robust two-way integration solution to connect Cityworks AMS with the Utility Billing softwares, facilitating seamless communication and data synchronization between the two systems. The key components of the solution are as follows:

• Service Requests Integration: NewEdge Services implemented a mechanism to create new Cityworks Service Requests automatically from Utility Billing orders. This integration ensures that service requests initiated in the Utility Billing system are seamlessly transferred to Cityworks AMS, enabling efficient tracking and management of service-related tasks.
• Order Updates: The integration solution also includes functionality to update Utility Billing orders when corresponding Cityworks Service Requests are closed. This ensures that the status of orders in the Utility Billing system reflects real-time updates from Cityworks, enhancing data accuracy and operational transparency.

The implementation of NewEdge Services’ two-way integration solution has yielded significant benefits for municipalities utilizing Cityworks AMS and various Utility Billing systems, including:

• Improved Efficiency: Automated data synchronization between Cityworks and Utility Billing systems minimizes manual intervention, reducing the time and effort required to manage service requests, orders, and permit payments.
• Enhanced Data Accuracy: Real-time updates ensure that information remains consistent and up-to-date across both systems, mitigating the risk of discrepancies and errors in data entry.
• Streamlined Processes: Integration of service requests, order updates, and permit payments streamlines operational workflows, enabling municipalities to deliver services more effectively and responsively to their constituents.
• Cost Savings: By eliminating manual data entry and reducing the likelihood of errors, the integration solution helps municipalities optimize resource utilization and minimize operational costs.

NewEdge Services’ two-way integration solutions has emerged as a valuable asset for municipalities seeking to streamline their operations and improve service delivery. By seamlessly connecting Cityworks AMS with the highlighted Utility Billing systems, the solution enables efficient communication, automated processes, and enhanced data management, empowering municipalities to better serve their communities while optimizing their operational efficiency and cost-effectiveness.