GIS Case Study: City of Kilgore, Texas

NewEdge is currently under contract with the City of Kilgore to implement Cityworks Server AMS for Fleet Maintenance. This project will build upon the existing Cityworks database to include service requests, work orders and inspections for fleet assets, integrate with the City’s fuel purchasing software and data migration from the Cartegraph system. Kilgore with go-live with Cityworks and Fleet in the fall of 2020.

NewEdge began our business relationship in January of 2014 when we kicked the Cityworks Server PLL implementation project for Code Enforcement and Building Services. There was an immediate need to implement for these departments due to their current software, Black Bear software, no longer being supported. Tasks included understanding current business processes and collecting information on applications, fees and personnel. The City went live with Cityworks Server PLL in the NewEdge hosted environment in May of 2014.

Following the implementation of PLL, NewEdge staff immediately began the implementation of Cityworks for the Public Works department. This department was using Cartegraph for work order management. They moved to Cityworks for ease of use and field deployment capabilities. Cityworks Server AMS went live in the summer of 2015.

In 2020, NewEdge worked with PLL staff to implement the PLL Public Access module to allow citizens to apply for and monitor status of permits.
Kilgore is on their 6th year of NewEdge hosting and has plans to renew for another 3 years.

NewEdge continues to provide AMS and PLL support. Staff provide technical support, reporting tools and training to Kilgore staff.